Return Policy

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Product Returns Whole Health and Beauty Store - Unconditional 60-Day Return Policy I am Norma Ellis, the general manager of Whole Health Beauty Store® and I guarantee every product that we sell. To assure you are completely satisfied, return any purchase within 60 days for a full refund of the unused portion, or replacement product. A restocking fee may be charged in some cases since the product returned will generally be discarded. We will also replace the product Free if there was a fault on our side. Free products accompanying orders will also have to be returned for full refund. Instructions: All returns for refunds or exchanges require a Return Merchandise Authorization (RMA). Email us at admin@naturalfoodsfarm.com for your RMA. Include all identifying information: Order Number, Item, Quantity Returning, Resolution required (refund, credit, exchange), Item Condition and Reason for Return. You may also Request your RMA by logging into your customer account. All purchases are logged into your account, and will list the products you purchase. Your return must be shipped within 15 days of the issuance of the RMA. You are responsible for paying the shipping cost of your return to Whole Health and Beauty, unless the product is being returned because of an error made by us, in which case we will provide further instructions. We do not accept C.O.D. deliveries. We recommend using UPS or insured mail for returns, as we cannot be responsible for items that never make it back to our warehouse. When we receive your return with the proper RMA number, we will promptly give you a refund of the price you paid for the product being returned, excluding shipping costs and a restocking fee if applicable. Free shipment for original product will not extend to returned products unless the error was the fault of Whole Health and Beauty. A credit or refund will be issued within 15 days of our receipt of the returned product and an e-mail confirmation will be sent to you. Contact us at admin@wholehealthbeautystore.com or (804) 464-2737 Mon-Fri 8:30am-4pm (Eastern Time)
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